Privacy policy

Last updated: October 6, 2025

This Privacy Policy describes how Sigh Coffee (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect depends on how you interact with our Site and Services.

In addition to the uses described below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect the rights, safety, and security of our business and users.

What Personal Information We Collect

The types of personal information we collect depend on how you use our Site. “Personal information” refers to information that identifies, relates to, or can reasonably be associated with you.

Information We Collect Directly from You

This may include contact details such as name, address, phone number, and email.
Order information including billing and shipping details and payment confirmation.
Account information such as username, password, and security details.
Shopping activity including products viewed, added to cart, wishlists, reviews, loyalty points, referrals, or gift cards.
Customer support information shared through messages or inquiries.

You may choose not to provide certain information, but this may limit your access to some features.

Information We Collect Automatically

We automatically collect certain usage information when you interact with the Site. This may include device and browser information, IP address and network details, and pages viewed or actions taken. This information is collected using cookies, pixels, and similar technologies.

Information We Collect from Third Parties

We may receive information about you from third parties such as e-commerce platforms (for example, Shopify), payment processors, marketing and analytics partners, and advertising platforms using tracking technologies. Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services
We use your information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and provide customer support.

Marketing and Advertising
We may use your information to send promotional communications and display relevant advertisements. Where required by law, this is done based on consent or legitimate interest.

Security and Fraud Prevention
Your information may be used to detect, prevent, or investigate fraudulent or illegal activities and to protect the security of the Site.

Service Improvement
We use information to analyze usage trends, improve functionality, and enhance user experience.

Cookies

We use cookies to operate and improve our Site, remember preferences, run analytics, and support marketing efforts. You can manage or disable cookies through your browser settings, though this may affect site functionality.

Our Site recognizes the Global Privacy Control (GPC) signal to opt out of certain data-sharing activities where applicable.

How We Share Personal Information

We may share your information with service providers and vendors, payment processors and fulfillment partners, marketing and advertising partners, affiliates within our business group, and legal authorities when required by law or to protect rights.

We do not use or disclose sensitive personal information without consent or for profiling purposes.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

Data Security and Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, as well as request data portability or withdraw consent. You may exercise these rights by contacting us.